your selected question

I have recently purchased a toy, but there are parts missing, what can I do?

We do have measures in place to prevent errors with our toys, so I'm sorry this slipped through the net this time. If you bought your toy through your local Early Learning Centre store, please return this to them and they'll be delighted to exchange the item or offer you a full refund.

If you had the toy delivered to you, then there are 2 easy ways to return anything:

  1. Take it to a store
  2. Call us on 0371 231 3511 or email us by clicking on the Contact ELC button, to arrange a collection free of charge.

We will then be more than happy to exchange or refund the item, whichever method you choose.

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