Why is my promotional voucher code not working?

In the first instance, please ensure the code is being entered in the correct field within the order process.

As with all promotional/discount voucher codes, there are terms and conditions. These may change occasionally, depending upon the promotion, but each promotional voucher or email with promotional code has terms and conditions printed clearly for you to read through.

Some specific products may be excluded from promotions as will any reduced or special offer items.

For full details, please refer to the terms and conditions on your promotional voucher or promotional email you have received.

If you are still unable to redeem, please contact the customer support team directly.

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