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I returned some items but I haven't recieved my refund. Why?

Our refunds are processed when your items arrive back at our warehouse. Please allow 14 days for the refund to be processed

In the unlikely event that you haven't received your refund within this time, please contact our customer care team by clicking on the contact us link at the bottom of the page or by phone on 0371 231 3513 from 8am - 8pm Monday - Friday and 9am - 5pm Sunday.

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