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What is your refund policy?

Mothercare and ELC are happy to refund/exchange any unused merchandise returned within 30 days of purchase upon production of your receipt*, as long as they are returned in an unused condition and in their original packaging.

This does not affect your rights if the product is faulty or misdescribed.

*Exclusions - toiletries, software, DVDs, food (including formula milk), Tens machines, Gift Vouchers, Gift Cards and opened mattresses. Pushchairs see terms and conditions issued at time of sale. If any items are returned that were part of a multi buy promotion all items must be returned.

If items are collected or posted back to us, we aim to give you a refund within 14 days from receipt of the returned goods.

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