How do I contact you?

1) Type your question in the ‘type your question here’ box above for 100’s of answers to frequently asked questions here online – available 24 hours a day! 

2) By email: Click Here to contact us via email, we aim to respond within 24 hours*

3) By Telephone: Call us on 0371 231 3513. Our phone lines are open Monday to Friday 8am - 8pm, Saturday 9am-6pm, Sunday 9am-5pm 

Calls cost no more than a national standard rate call (the same as calling an 01 or 02 number but are generally included within free calling packages).

4) Alternatively why not contact us via Facebook or Twitter @ELCHelp

*Working days only, Saturdays, Sundays and Bank Holidays do not count as working days. 

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