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How do I contact you?

1) Type your question in the ‘type your question here’ box above for 100’s of answers to frequently asked questions here online – available 24 hours a day! 

2) By Email: Click Here to contact us via email, we aim to respond within 24 hours*

3) By Telephone: Call us on 0371 231 3513. 

Calls cost no more than a national standard rate call (the same as calling an 01 or 02 number but are generally included within free calling packages).

Our Opening hours are Monday to Friday 08:00 am to 20:00 pm, Saturday 09:00 am to 18:00 pm, Sunday 09:00 am to 17:00 pm


Alternatively if you have a delivery query and are unable to track your order online, why not tweet us @elchelp and a member of our twitter team will aim to respond within 2 hours* (between 9am-5pm)

*Working days only, Saturdays, Sundays and Bank Holidays do not count as working days. 

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