your selected question

I can’t log on to my account, what should I do?

If you have an existing account with us and cannot login, under 'Sign in to your account' please enter your email address click the 'forgotten your password?' link. We will then send you an email with instructions to reset your password..

If you don't receive your password reset email within 1 hour please check your spam folder. If the email is not in your spam folder please request another one.

If the problem persists please click here to contact us so we can investigate further.

did this answer your question?

We'd be grateful if you could let us know if we answered your question to your satisfaction? (This will let us know what we're doing right, and what we need to improve upon!)