How do I make a complaint?

We're sorry you've reason for complaint, and we'd like the chance to get to the bottom of this for you.

Please tell us what has happened and either email us by clicking on the 'Contact ELC' button below, call us on 0371 231 3513 (8 am - 8 pm Monday to Friday, 9am-6pm on Saturday and 9am - 5pm Sunday)*

 *our opening times may be affected by the poor weather conditions

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