I've placed an order online and it looked as though it was processed; yet I haven't received a confirmation email. Why?

We are sorry if you haven't received your confirmation email.

Please ensure we have your correct address on file in the first instance.

You can check this by accessing your account online or referencing any paperwork provided.

Also if our email address is not in your address book or safe list, it may have been classed as spam mail, meaning that it might not have appeared in your inbox.

Usually our confirmation emails are sent within a few minutes of an order being placed. However, when our site is very busy, you may have to wait a little bit longer before you receive your email.

  • Click on 'where is my order' at the top of the page, here you can enter your order number and email address and it will give you the latest status of your order.
  • Alternatively, if you placed an order as a registered customer you can sign into 'my account' to check your order history. Please select orders placed in the last 3 months.
  • Please note if your email details were entered incorrectly, we are unable to resend them to you for the order these were initially assigned to.
  • If you checked out as a guest only and did not record an order number, please then contact customer services for assistance on 0344 875 5222

did this answer your question?

We'd be grateful if you could let us know if we answered your question to your satisfaction? (This will let us know what we're doing right, and what we need to improve upon!)