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I've received my order, but it's not suitable. How do I return it?
Mothercare and Early Learning Centre are happy to refund/exchange any unused merchandise returned within 28 days of purchase upon production of your receipt*, as long as they are returned in an unused condition and in their original packaging.
This does not affect your rights if the product is faulty or mis-described.
*Exclusions - toiletries, software, DVDs, food (including formula milk), Tens machines, Gift Vouchers, Gift Cards and opened mattresses. Pushchairs see terms and conditions issued at time of sale. If any items are returned that were part of a multi buy promotion all items must be returned.
Please take the item back to your nearest Early Learning Centre store, or a Mothercare store with an ELC Shop in Shop.
Alternatively, if you have a large item to return and cannot get to a store please contact our Customer Service Team on 0871 231 3513.
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