your selected question

What if I'm not at home when my order arrives?

Don't worry if you are not at home when our courier calls. 

 

The courier will attempt to leave your order with a neighbour. If they do this then they will leave you a calling card explaining where the parcel is.

 

If your delivery cannot be left with a neighbour then they will leave a card and attempt delivery again as soon as possible. Alternatively, you can follow the advice given on the calling card.

 

 If you do not have your calling card, or are unable to track your order online through your account, please then contact customer services for further assistance.

 

did this answer your question?

We'd be grateful if you could let us know if we answered your question to your satisfaction? (This will let us know what we're doing right, and what we need to improve upon!)