your selected question

What delivery options do you offer?

When you place an order we offer the following services:

Click and Collect - When you place your order, you will be able to choose your collection day. If you order before 4pm, you will usually be able to select a collection date so you can collect item from store within 24hrs. At peak times, the lead time may be extended.

Provided you have entered a mobile number you will receive a text message when your order is ready to collect, if you have not reiceved a text message please contact your local store directly. Please note, your order may be delivered to the store anytime up to 7pm on your chosen day.  

Please be advised that we will hold your order for a maximum of 7 days, after which time your order will be returned to our warehouse.

Standard delivery: We will deliver all stocked items within 3 - 5 days.*Exclusions apply.The standard delivery times do to not apply to certain furniture deliveries, extended delivery, website exclusive and personalised items.

Free on all UK orders over £40 and charged at £3.95 per order for orders under £40 (excluding Channel Islands).

Our couriers deliver between 7am & 9pm. If you are not home when we attempt to deliver, the driver may leave your parcel(s) with a neighbour. Alternatively the driver will leave you a calling card so you can rearrange the delivery for a more convenient day.

Express Delivery - Delivery on the working day of your choice, from the next working day if your order is placed before 4pm.When you select this option, you will be able to choose a working day up to 28 days in advance. (excludes Sundays and bank holidays)

This service is charged at £4.95

Deliveries are made Monday - Friday between 7am and 9pm.Premium delivery is not available on weekends or Bank holidays.

Please note geographical restrictions apply.See delivery exclusions

Website Exclusive Standard Delivery - There are varying delivery time frames for Website Exclusive products. Please refer to the individual product detail page or your order confirmation e-mail for details - Note: both Premium Delivery and Click and collect are not available on these products - Free on all UK orders over £40 and charged at £3.95 per order for orders under £40 (excluding Channel Islands). 


All delivery times quoted are subject to credit / debit card authorisation

Why not track your order online... Type 'Can I track my order online' into the search bar above for the details to this question


did this answer your question?

We'd be grateful if you could let us know if we answered your question to your satisfaction? (This will let us know what we're doing right, and what we need to improve upon!)