your selected question
What delivery options do you offer?
When you place an order we offer the following services:
Click and Collect - If you select Click and collect you will be able to collect your order within 24hrs ( Next working day). Only available on selected lines.
Free on all UK collect in store orders.
Provided you have entered a mobile number you will receive a text message when your order is ready to collect, if you have not reiceved a text message please contact your local store directly. Please note, your order may be delivered to the store anytime up to 7pm on your chosen day.
Please be advised that we will hold your order for a maximum of 7 days, after which time your order will be returned to our warehouse.
Standard delivery: We will deliver all stocked items within 2-4 working days.*Exclusions apply.The standard delivery times do to not apply to certain furniture deliveries, extended delivery, website exclusive and personalised items.
Free on all UK orders over £40 and charged at £3.95 per order for orders under £40 (excluding Channel Islands).
Our couriers deliver between 7am & 9pm. If you are not home when we attempt to deliver, the driver may leave your parcel(s) with a neighbour. Alternatively the driver will leave you a calling card so you can rearrange the delivery for a more convenient day.
Deliveries are made Monday - Friday between 7am and 9pm.Next Day delivery is not available on weekends or Bank holidays.
Please note geographical restrictions apply.
See delivery exclusions below:
There are restricted postcode areas where we are unable to offer a Next Day delivery service. These areas are as follows:
- Aberdeen: AB
- Dundee: DD8-11
- Channel Islands (includes Alderney & Sark): all GY and JE
- Western Isles: all HS
- Isle of Man: all IM
- Inverness-shire: all IV
- Fife: KY
- Ayrshire: all KA 27-28
- Orkney Islands: KW 1-3, 5-17
- Renfrewshire: PA 20-49, 60-78
- Perthshire: PH 19-26, 30-44, 49-50
- Cornwall: TR 21–25
- Shetland Isles: all ZE
- Nothern Ireland: BT 1-99
Website Exclusive Standard Delivery - There are varying delivery time frames for Website Exclusive products. Please refer to the individual product detail page or your order confirmation e-mail for details - Note: both Premium Delivery and Click and collect are not available on these products - Free on all UK orders over £40 and charged at £3.95 per order for orders under £40 (excluding Channel Islands).
All delivery times quoted are subject to credit / debit card authorisation
Why not track your order online... Type 'Can I track my order online' into the search bar above for the details to this question
did this answer your question?
We'd be grateful if you could let us know if we answered your question to your satisfaction? (This will let us know what we're doing right, and what we need to improve upon!)