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What delivery options do you offer?

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Here is a summary of our delivery options: 

 

Delivery Service

Timescale

(please note: all deliveries subject to stock availability)

Prices & Instructions
Click and collect

You can now have your order delivered to your local store for collection. Orders will usually be available from the next working day (However please note at busy times the Click and Collect date may be extended). Your order will be available to collect from your chosen store once you have received a text message confirming it is ready. 

 

Please note: This delivery option is currently unavailable for orders to our Jersey store.

Free on all orders

All items in basket must be available for Click and collect. Please see individual product pages for details.

Please be advised that we will hold your order for a maximum of 7 days, after which time your order will be returned to our warehouse

Standard Delivery

We will deliver all stocked items within 2-4 working days.
Exclusions apply. 

Exceptional circumstances beyond our control such as bad weather or courier delays may cause your order to take longer to deliver

Deliveries are made Monday-Friday between 7am and 9pm.

 Free on all UK orders over £50 and charged at £3.95 per order for orders under £50 (excluding Channel Islands).
Furniture Delivery

All items in Mothercare furniture collections, Mamas & Papas furniture, & Boori Urbane Furniture are delivered by our two man delivery service to a room of your choice, within 7 - 10 working days (deliveries to non-mainland addresses may take longer). Our courier company will text you within 48hours with a suggested date for delivery, providing a mobile number has been supplied. Please ensure you provide a mobile number when placing your order.

£9.95 to mainland UK and Northern Ireland

£13.95 to Jersey and Guernsey

Premium Delivery (UK Mainland)

Delivery on your day of choice (excluding weekends and bank holidays). Available from the next working day - if your order is placed before 6pm.

When you select this option, you will be able to choose a day up to 28 days in advance.

Deliveries are made Monday-Friday between 7am and 9pm..

Premium delivery is not available on weekends and bank holidays

Please note: geographical restrictions apply. See below

 

£4.95 on all orders*.

*Excludes selected nursery furniture and direct from supplier products

Website Exclusive Standard Delivery

There are varying delivery time frames for Website Exclusive products. Please refer to the individual product detail page or your order confirmation e-mail for details.

Deliveries are made Monday-Friday between 9am and 17:30pm, during peak times your delivery may arrive between 7.30am and 9pm.

 

Note: both Premium Delivery and Click and collect are not available on these products.

 Free on all UK orders over £50 and charged at £3.95 per order for orders under £50 (excluding Channel Islands).

Delivery exclusions

Please note that at present we are unable to provide the Premium delivery service if your basket includes: items on pre- order, items with extended delivery (for example, nursery furniture), or mama tens rental. If a pre-order or extended delivery item is added to an order where you wish to have one of these delivery options, your order cannot be delivered on the requested day. To ensure the correct delivery for all items in your basket, 2 separate orders can be placed: 1st order: with pre-order and extended delivery items 2nd order: remaining items in your basket.

During the Christmas and New Year period, exceptional circumstances beyond our control such as bad weather or courier delays may cause your order to take longer to deliver

Please see the product detail page for the specific delivery lead times for certain types of products which are delivered direct to you via a separate courier. Please allow an additional day for deliveries to Northern Ireland, Scottish Highlands & Islands and 2 additional days for deliveries to Jersey & Guernsey.

Please note: Click & Collect delivery service is currently unavailable to our Jersey store. 

Postcode Exclusions

There are restricted postcode areas where we are unable to offer a Next Day delivery service. These areas are as follows:

  1. Aberdeen: AB
  2. Dundee: DD8-11
  3. Channel Islands (includes Alderney & Sark): all GY and JE
  4. Western Isles: all HS
  5. Isle of Man: all IM
  6. Inverness-shire: all IV
  7. Fife: KY
  8. Ayrshire: all KA 27-28
  9. Orkney Islands: KW 1-3, 5-17
  10. Renfrewshire: PA 20-49, 60-78
  11. Perthshire: PH 19-26, 30-44, 49-50
  12. Cornwall: TR 21–25
  13. Shetland Isles: all ZE
  14. Nothern Ireland: BT 1-99
  15. BFPO

 

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