your selected question

How long will my order take to arrive?

Following a hugely successful sale, we are unfortunately experiencing minor delays to a few orders, please bear with us we are doing everything possible to get your parcel to you as quickly as we can.  

Orders placed on Standard delivery will be delivered within  2 - 4 working days and we deliver between the hours of 7 am & 9 pm. The standard delivery times do to not apply to certain furniture deliveries, extended delivery, website exclusive and personalised items.

Next Day Delivery - Delivery on the next working day to UK mainland addresses if your order is placed before 4pm, regrettably this service is unavailable for deliveries to Northern Ireland, Scottish Highlands or the Isle of Man. (excludes Sundays and bank holidays).

See Exclusions below:

There are restricted postcode areas where we are unable to offer a Next Day delivery service. These areas are as follows:

  1. Aberdeen: AB
  2. Dundee: DD8-11
  3. Channel Islands (includes Alderney & Sark): all GY and JE
  4. Western Isles: all HS
  5. Isle of Man: all IM
  6. Inverness-shire: all IV
  7. Fife: KY
  8. Ayrshire: all KA 27-28
  9. Orkney Islands: KW 1-3, 5-17
  10. Renfrewshire: PA 20-49, 60-78
  11. Perthshire: PH 19-26, 30-44, 49-50
  12. Cornwall: TR 21–25
  13. Shetland Isles: all ZE
  14. Nothern Ireland: BT 1-99
  15. BFPO

 

Website Exclusive Standard Delivery - There are varying delivery time frames for Website Exclusive products. Please refer to the individual product detail page or your order confirmation e-mail for details.

Click and Collect - If you select Click and collect you will be able to collect from your local store, usually from the next working day on orders placed before 4pm.

All items in basket must be available for Click and collect. Please see individual product pages for details.

Our couriers deliver between 7am & 9pm. If you are not home when we attempt to deliver, the driver may leave your parcel(s) with a neighbour. Alternatively the driver will leave you a calling card so you can rearrange the delivery for a more convenient day.

Why not track your order online...

Type 'Can I track my order online' into the search bar above for the details to this question

 

 

 

 

did this answer your question?

We'd be grateful if you could let us know if we answered your question to your satisfaction? (This will let us know what we're doing right, and what we need to improve upon!)