your selected question

I have received my voucher but its not working, why?

Please ensure the voucher is being entered in the correct field during the payment process section.

A promotional voucher offering a discount will be required to be entered before you enter the secure checkout.

If you have a gift card or e-voucher, you will be able to enter this on the payment page before placing your order.

Also, with all discount vouchers, there are terms and conditions. These may change occasionally, depending upon the promotion, but each voucher has them printed clearly for you to read through.

Some specific products may be excluded from promotions as will any reduced or special offer items.

For full details of an offer, please refer to the terms and conditions either on your voucher or our Terms and conditions page.

 

did this answer your question?

We'd be grateful if you could let us know if we answered your question to your satisfaction? (This will let us know what we're doing right, and what we need to improve upon!)