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I signed up for the Big Birthday Club but didn't receive my pack. Why?

The Big Birthday Club does take 8 weeks to register, so if you registered less than 8 weeks before the birthday then, we're sorry, you've missed out this time, but your little one will get their treat next year!

The Big Birthday Club is also only available for children up until the age of 6, so if your little one is older than this, then I'm sorry that they are not eligible to join.

If however, the above does not apply to you then please send an email by clicking on the 'Contact Us' button below, letting us know when and where you signed up. We'll then do our best to find out what's gone wrong and sort it out.

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