your selected question

I've registered for the Big Birthday Club, and would like to know how far in advance of my child's birthday will I receive the Big Birthday Club pack and discount voucher?

You will receive your money-off voucher 3-4 weeks before your child's birthday if you have registered to receive this via e-mail, and 6 to 8 weeks before if you have registered to receive your pack via post.

But, of course, it takes 8 weeks to activate your membership, so if you sign up less than 8 weeks before your child's birthday, you may not receive your voucher in time (although we do our best).

If you haven't received your voucher 4 weeks before your child's birthday please call us on 0371 231 3511 or by clicking on the 'Contact ELC' button below.

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