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frequently asked questions
Welcome to the Early Learning Centre FAQ area. You can browse through the most popular questions and sections using the list below, or use the search boxes above to ask us a question.
- How do I cancel my order?
- How do I search for a Gift/Wish List?
- How can I find information about my local store?
- Where is my missing parcel?
- What is the difference between an e-voucher and a Gift card.
- Why is my promotional voucher code not working?
- How do I return and get a refund for an item purchased from Mothercare or ELC if I have paid via PayPal?
- How far in advance of my child's birthday do I need to join the Big Birthday Club?
- I have not collected item from store, can I get refund online or through customer service?
- I returned some items but I haven't recieved my refund. Why?
